Frequently Asked Questions

Here we'll try to answer any questions you might have about Bankvendor.

How do I contact support?

We are here to help. Please submit a case online, and we will get back to you shortly.

Who can see the data?

Only registered financial institutions and vendors can access the system. Vendors can never view other vendors' data.

Before a financial institution is given access, Bankvendor verifies the bank's charter, checks a complete Experian business report, and runs a FACIS/Verisys sanction check to ensure only qualified institutions can access important vendor data.

Once a vendor company registers, all registered banks—but never other vendors—can see the vendor data.   That means vendor sales materials and qualifications can be seen by banking prospects that vendors haven’t contacted, opening up additional targeted sales opportunities without cold calls.

Is my data secure?

Bankvendor runs on Vendormate VISION, a web-based application built using Java 2 Platform, Enterprise Edition (J2EE) architecture.  Vendormate has developed VISION with leading edge coding and development techniques including Java Server Pages (JSP), Spring AOP (Aspect Oriented Programming), Hibernate, and AJAX.  The platform and implementation utilizes the Apache Tomcat application server, PostgreSQL database, and Linux operating system.

Each user is assigned a unique user name and password that must be entered at each login. Passwords are stored encrypted.  Secure Socket Layer (256 SSL) access protects your information using both server authentication and data encryption.  Critical personal Information like SSNs are not collected, and credit card numbers are not physically stored in the database.

SunGard Availability Services provides the highest levels of physical, network, server, application and data security to safeguard your data.